Anglian Water’s Financial Assistance Schemes

Anglian Water, serving a large portion of eastern England, recognizes that some customers may struggle to afford their water bills. To address this, they offer a variety of financial assistance schemes designed to provide support and ease financial burden.

Tailored Support for Diverse Needs

Anglian Water’s approach to financial assistance isn’t a one-size-fits-all solution. Instead, they offer several schemes to cater to different circumstances. Some of the key schemes include:

• Reduced Tariff Schemes: These schemes provide discounted rates for customers who meet specific eligibility criteria, often based on income or benefit receipt. This allows them to pay a lower, more manageable bill consistently.
• Restart Scheme: This scheme helps customers clear existing water debt. If eligible, they make regular payments they can afford, and Anglian Water matches these payments, reducing the overall debt. This provides a path to becoming debt-free while avoiding further financial strain.
• Payment Plans: Anglian Water offers flexible payment plans to help customers spread the cost of their water bill over a longer period. This can be particularly helpful for managing seasonal fluctuations in usage or unexpected financial challenges.
• WaterSure: WaterSure helps customers with high water usage due to medical conditions or large families. This scheme caps their water bill at a certain level, providing certainty and preventing unexpectedly high costs.
• Hardship Fund: For customers facing unexpected financial hardship, Anglian Water offers a hardship fund. This fund can provide emergency assistance to help customers cover their water bills during times of crisis.

Eligibility and Application

Eligibility for each scheme varies based on specific criteria, such as income level, receipt of certain benefits, household size, and medical conditions. Detailed information about eligibility requirements and application processes is readily available on the Anglian Water website or by contacting their customer service team.

Applying for these schemes is generally straightforward, often involving completing an online or paper application form and providing supporting documentation, such as proof of income or benefits. Anglian Water strives to make the application process as accessible as possible.

Beyond Financial Assistance

Anglian Water also provides valuable water efficiency advice to help customers reduce their consumption and lower their bills. By offering tips and resources on conserving water, they empower customers to take control of their usage and save money in the long run.

Commitment to Customer Support

Anglian Water is committed to supporting its customers who are struggling to afford their water bills. Their financial assistance schemes, combined with their water efficiency advice, demonstrate a proactive approach to addressing affordability issues and ensuring that all customers have access to this essential service.

Customers facing financial difficulties are encouraged to contact Anglian Water as soon as possible to explore available support options and prevent debt from escalating.