Fort Lewis Finance Contact - Financial Power

Fort Lewis Finance Contact Information

Navigating financial matters while serving at or being associated with Joint Base Lewis-McChord (JBLM), often referred to as Fort Lewis, can be complex. Knowing how to reach the appropriate finance contact is crucial for resolving pay issues, travel reimbursements, and other financial entitlements. This document outlines key contact information and resources to assist you in your financial inquiries.

Key Finance Offices and Contact Points

The primary finance office serving JBLM personnel is the Defense Finance and Accounting Service (DFAS). While DFAS is a centralized agency, understanding how to interact with them in the context of JBLM is essential. Here’s a breakdown:

MyPay Website: The first point of contact for many financial inquiries should be the MyPay website (https://mypay.dfas.mil/). This platform allows you to access your pay statements, update your personal information, manage allotments, and view tax documents. It’s a self-service tool that can resolve many common issues without direct contact.
DFAS Customer Care Center: If you cannot resolve your issue through MyPay, the DFAS Customer Care Center is the next step. You can typically find contact information for the Customer Care Center on the DFAS website, or through the MyPay portal. Be prepared to provide your social security number, rank, and unit information when contacting them. Wait times can be significant, so plan accordingly.
Unit Resource Management (URM): Your unit’s URM representative or financial liaison is a valuable resource. These individuals often have specialized knowledge of your unit’s specific pay and entitlement processes. They can assist with submitting paperwork, troubleshooting errors, and serving as a bridge between you and DFAS. Contact your chain of command to identify your URM representative.
Installation Finance Office (If Applicable): While many finance functions are now centralized through DFAS, there may be a local finance office at JBLM that can provide limited assistance. Check with your unit or the JBLM Soldier and Family Assistance Center for information on a local finance office, if one exists. Keep in mind their capabilities may be limited to specific issues or providing guidance on navigating DFAS.

Common Financial Issues and Contact Strategies

Here are some common financial issues and recommended contact strategies:

Pay Problems (Missing Pay, Incorrect Deductions): Start with MyPay to review your Leave and Earnings Statement (LES). Then, contact your URM representative. If the issue persists, contact DFAS Customer Care.
Travel Reimbursements: Ensure you have submitted your travel voucher correctly with all required receipts and documentation through the appropriate system (e.g., DTS). Follow up with your URM or travel clerk to check the status of your claim. If needed, contact DFAS Customer Care.
Tax Questions: Refer to the IRS website (https://www.irs.gov/) for general tax information. For military-specific tax questions, consult the Volunteer Income Tax Assistance (VITA) program, often available on post during tax season. DFAS provides W-2s and other tax-related documents through MyPay.
Allotments and Direct Deposit: Manage allotments and direct deposit information through MyPay. If you encounter issues, contact DFAS Customer Care.

Important Tips

Keep Records: Maintain copies of all financial documents, including pay statements, travel vouchers, and tax forms.
Be Patient: Resolving financial issues can take time. Be persistent and follow up regularly.
Document Everything: Keep a record of all communication with finance offices, including dates, times, and names of individuals you spoke with.
Utilize Available Resources: Take advantage of financial counseling services offered through Army Community Service (ACS) or other organizations.

By understanding these resources and contact strategies, you can effectively manage your financial matters while serving at Joint Base Lewis-McChord.